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Oyster Overcharge

Those of you with Pay as you go Oyster cards might want to scrutinise your online account or weekly statements a little bit more carefully after we came across a glitch in the system that resulted in us being overcharged, even though we had touched-in and touched-out correctly on the bus and Tube all day on Sunday.

£9,15This Station Master was more than a little perplexed when a £9.15 daily total popped up for what should have been a £7.70 fare cap for the day – the last journey of the day on the bus being charged at 10 pence.

TfL don’t have a £9.15 price cap!

Neither we, nor TfL customer service, could explain it, but we realised the difference between £9.15 and £7.70 is £1.45 – the cost of a bus journey, which TfL refunded immediately.

Something had obviously gone wrong somewhere and a bus journey hadn’t been counted towards the cap for the day.  (A clock wrong on the ticket machine on the bus perhaps?)

If you don’t check your Oyster online account or weekly statements regularly, now might be the time to have a quick check, just to be sure. With Contactless payments being piloted right now too, we hope this was a one off glitch!